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Privacy Policy
This Privacy Policy explains how Me99 Casino may handle personal information when you visit our website, create or use an account, make transactions, contact support or use our services. We aim to collect and use information fairly, transparently and only for appropriate business, security, legal and service-related purposes.
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About this Privacy Policy
Me99 Casino respects the privacy of players and takes reasonable steps to protect personal information. This policy provides general information about the types of data a casino website may handle, why that data may be needed, and the choices available to players. It applies to information collected through the website, account services, customer support interactions and related online activity.
Table of contents
By using the website or opening an account, you should read this Privacy Policy together with any other applicable website terms and notices. Some features may require information to be collected so that the service can operate properly. If you do not provide information that is reasonably required for a particular purpose, we may not be able to create an account, process a transaction, complete a verification step or provide certain services.
This policy is intended to explain our general approach. The information collected will depend on how you use the website, the services you request, the legal requirements that apply and the security checks that may be necessary. We may update this policy from time to time to reflect changes to our services, technology or privacy practices. The current version published on the website will apply from its stated date.
Information we may collect and why we use it
The information handled by an online casino commonly falls into several categories. We collect or use information where it is reasonably necessary to provide services, maintain account security, meet legal obligations, understand how the website is used and respond to player requests.
Account and identity details
When you register or manage an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. These details help us create and administer your account, communicate with you, provide requested services, confirm eligibility and keep account records accurate.
Verification information
To help verify identity, age, account ownership or other account information, we may request supporting documents or additional information. This may include identity documents, proof of address or information needed for security checks. Verification information may be reviewed to help prevent unauthorised access, fraud, misuse of the service and other prohibited activity.
Payment and transaction records
We may handle records relating to deposits, withdrawals, account balances, gameplay activity, payment methods and other transactions. Payment information may be processed through payment service providers, and we may not hold every element of a payment card or payment account directly. Transaction records help us provide account services, investigate disputes, identify unusual activity, keep accurate financial records and meet applicable legal and compliance obligations.
Device, technical and usage data
When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, access times, pages viewed and interactions with website features. This information may be used to maintain website performance, troubleshoot issues, protect accounts, detect suspicious activity, analyse general usage and improve the user experience.
Support and communications
If you contact support or communicate with us, we may keep the information you provide, including your account details, the content of your request and records of our response. These records help us answer questions, resolve complaints, verify requests, monitor service quality and maintain a reliable history of account support.
- Running and maintaining your account and requested services.
- Completing identity, age, security and anti-fraud checks.
- Processing and recording deposits, withdrawals and other transactions.
- Communicating important service, account and security information.
- Providing customer support and investigating complaints or disputes.
- Improving website functionality, reliability, security and user experience.
- Meeting legal, regulatory, tax, financial crime prevention and record-keeping obligations.
Sharing, security and retention
Personal information may be shared where this is reasonably necessary for the purposes described in this policy. For example, information may be provided to service providers that support website hosting, identity verification, payment processing, fraud prevention, customer support, technical operations, communications or information security. These providers should receive only the information needed for their role and are expected to handle it appropriately.
Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights and safety of players or others, to investigate suspected fraud or misuse, or to help enforce applicable website terms. We do not treat personal information as a general commercial product for sale. If business operations or service providers change, information may be handled as part of that change, subject to appropriate privacy protections.
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, account security processes, monitoring, encryption where appropriate and staff or supplier procedures. No online system can be guaranteed to be completely secure, so players should also use a strong, unique password, keep login details confidential and contact support if they suspect unauthorised account activity.
Personal information is kept only for as long as it is reasonably needed for the purposes for which it was collected, unless a longer period is required or permitted. Some account, identity, payment, transaction, support and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Where service providers or technical systems operate in another location, information may be accessed or processed across borders. We take reasonable steps to ensure that information is handled with suitable safeguards and in a manner consistent with applicable privacy obligations.
Cookies and similar technologies
The website may use cookies and similar technologies. A cookie is a small file or identifier placed on your device that can help a website remember settings, maintain a session, recognise returning users, support security and understand how website features are used. Some cookies may be necessary for account functions, while others may help with performance, analytics, preferences or relevant communications.
Cookie information may be linked with technical or account activity where this is necessary for security, service operation or the purposes explained in this policy. Cookies do not normally provide access to unrelated files on your device. However, disabling certain cookies may affect sign-in, account functions, website preferences or other features.
You can manage or delete cookies through the settings in your browser. Browser controls may allow you to block all cookies, accept cookies selectively or receive a notice before a cookie is stored. The available controls differ between browsers and devices, so check the relevant browser settings for guidance. Adjusting these settings is your choice, but some website features may not work as intended if cookies are disabled.
Your privacy rights and how to contact us
Depending on your circumstances and the requirements that apply, you may have rights in relation to personal information held about you. These rights are intended to help you understand and manage the information connected with your account. We may need to confirm your identity before completing a request, particularly where the request involves account access, sensitive information or a change to account details.
- Access your personal information and receive an explanation of how it is being used.
- Request correction of information that is inaccurate, incomplete or out of date.
- Request deletion of your personal information where it is no longer needed or where deletion is otherwise available. This right may be limited where records must be retained for a period required by law or for legitimate security, dispute or compliance purposes.
- Withdraw consent to marketing communications at any time. You may also use an unsubscribe option included in a marketing message where available.
- Ask questions about this Privacy Policy or raise a concern about the handling of your information.
To exercise your data rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact support@me99casino.best. Please describe your request clearly and, where possible, include the account information needed to locate the relevant records. Do not send unnecessary payment card details, passwords or other sensitive information in your initial message.
We will review privacy requests and respond within a reasonable period. In some cases, we may ask for additional information to confirm that the request comes from the relevant player. If a request cannot be completed in full, we will generally explain the reason, including where information must be kept to meet a legal, security, transaction or dispute-related requirement.
If you have opted in to marketing, withdrawing consent will stop future marketing communications where practicable. Service messages about account security, transactions, verification, responsible use or important changes may still be sent because they are necessary for the operation or protection of the account and are not ordinary promotional messages.
