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Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Me99 Casino encourages players in Australia to make informed choices, understand the risks and keep gambling within safe personal limits. If gambling is affecting your finances, relationships, work or wellbeing, take a break and seek support.

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Gamble for entertainment

Online gambling involves risk. There is no guaranteed strategy, system or method that can ensure a win. Games are based on chance or other outcomes that cannot be predicted with certainty, and losses can happen quickly. You should only gamble with money you can afford to lose after your essential expenses and financial commitments have been met.

Table of contents

Treat gambling as paid entertainment rather than a source of income. Do not use gambling to pay bills, repay debts, solve financial problems or improve your mood. Avoid chasing losses by continuing to play in the hope of recovering money. A loss does not make a future win more likely, and increasing your stakes after losing can make the situation worse.

Before you play

  • Decide how much time and money you are comfortable spending before you start.
  • Set a budget that does not affect rent, mortgage payments, food, utilities, education, transport or other essential costs.
  • Make sure you understand the rules, available options and financial consequences of the games you choose.
  • Never borrow money, use credit intended for essential spending or sell belongings to fund gambling.
  • Do not gamble when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
  • Keep gambling separate from your everyday financial responsibilities and personal savings.

It can also help to keep a record of your deposits, withdrawals, time spent playing and overall results. A record may give you a clearer view of your gambling activity than individual wins or losses. Remember that a short-term win does not mean gambling is profitable over time. Set a time reminder before each session and take regular breaks so that you can review how you are feeling and whether you still want to continue.

Tools to help you stay in control

Responsible gaming tools are designed to help you make decisions before gambling becomes difficult to manage. Where a tool is available for your account, consider using it as part of your personal plan. Limits should be set before you begin playing, rather than after a loss or during an emotional moment. A limit is most useful when you choose it carefully and treat it as a firm part of your gambling budget.

Useful controls and habits

  • Deposit limits can help restrict the amount of money added to your account during a chosen period.
  • Wagering or spending limits can help you control the amount used for gambling.
  • Time reminders can prompt you to check how long you have been playing.
  • Session breaks can create a pause and give you time to review your decisions.
  • Account activity and transaction history can help you monitor your gambling patterns.
  • A temporary break can help when you need time away from gambling without making a longer-term decision.
  • Self-exclusion can prevent access to gambling services for a chosen period or until further action is taken, subject to the process that applies to your account and location.

If you need help using a responsible gaming feature, review the information available in your account or contact Me99 Casino through the support channels displayed on the website. Support may explain the available process and help you understand the next steps. Responsible gaming settings should not be changed impulsively to continue playing beyond the limit you originally chose.

You may also choose practical steps outside your account. Remove saved payment details where possible, avoid gambling websites and applications during a break, use device controls to restrict access and ask a trusted person to support your plan. These steps may be particularly useful when you have found it difficult to follow your own limits. Never share your account password or allow another person to use your account.

Recognising when gambling may be a problem

Problem gambling can develop gradually. Some people notice a change in their behaviour before they recognise the effect it is having on their life. Consider taking a break and seeking advice if any of the following statements apply to you:

  • You spend more time or money gambling than you planned.
  • You regularly think about gambling, your next bet or how to recover a loss.
  • You increase your stakes to get the same level of excitement.
  • You feel restless, irritable or uncomfortable when you try to stop.
  • You hide or minimise your gambling from family, friends or people who manage your finances.
  • You borrow money, miss payments or use money set aside for essentials to gamble.
  • You return to gambling to win back money you have lost.
  • Gambling affects your sleep, work, study, health or personal relationships.
  • You feel guilt, shame, anxiety or low mood connected with your gambling.
  • You have tried to cut down or stop but have not been able to do so.

One or more of these signs does not mean that you have a particular condition, but it is a reason to pause and look at your gambling carefully. Do not wait for the situation to become severe before asking for help. Speaking with someone early can make it easier to understand what is happening and decide what support may be suitable.

If you are worried about someone else

Gambling can affect family members, partners, friends and colleagues as well as the person who is gambling. If you are concerned about someone, choose a calm time to talk without blaming or shaming them. Explain what you have noticed, listen to their concerns and encourage them to seek independent support. Protect your own finances and wellbeing, and do not provide money to cover gambling losses or debts without considering the consequences.

If a person is under the legal gambling age or is not permitted to use the service, they must not access or play through the account. Adults should take reasonable steps to keep account details, devices and payment methods secure and away from children or other unauthorised users. Gambling should never be presented to children as a way to earn money or solve problems.

Getting help and taking a break

If gambling is causing concern, stop playing and consider activating a break, limit or self-exclusion option. You can also seek confidential help from a qualified gambling counsellor or an appropriate gambling support service available in your state or territory. These services can help with gambling behaviour, financial concerns, relationships, stress and planning a safe way to stop or reduce gambling.

You do not need to deal with the issue alone. Speak with a trusted family member, friend, health professional, financial counsellor or mental health professional. Independent support can help you understand your options and create a plan that suits your circumstances. Me99 Casino can explain the responsible gaming features and account processes available through the website, but it cannot replace professional financial, medical or counselling advice.

A simple plan for a break

  1. Stop gambling and do not attempt to recover recent losses.
  2. Use the relevant account control to request a break or self-exclusion, if available.
  3. Remove access to available gambling funds and ask a trusted person to help you manage immediate financial decisions.
  4. Write down the reasons you want to stop or reduce gambling and keep them somewhere easy to see.
  5. Contact a qualified support service or health professional for confidential advice.
  6. Tell someone you trust about your plan so they can provide encouragement and help you stay accountable.
  7. Review your progress regularly and seek further support if urges to gamble continue.

If gambling has contributed to an immediate risk to your safety or you are experiencing a mental health crisis, contact emergency services or an appropriate crisis support service in your location. If you are concerned about debt, seek independent financial counselling before making further gambling or borrowing decisions.

By using Me99 Casino, you are responsible for making sure that gambling is lawful for you, that you meet the applicable age and eligibility requirements and that your activity remains within limits you can afford. Responsible gaming is an ongoing choice. Review your habits regularly, use the controls available to you and take action as soon as gambling stops feeling like entertainment.